BASW's Privacy Policy covers the collection, use and disclosure of personal information that may be collected by BASW anytime you interact with BASW, such as when you visit our website, when you purchase services or when you get in touch via phone or e-mail. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Why we collect personal information We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, special offers, and events that you might like to hear about. If you do not want BASW to keep you up to date with news and updates, please contact us at or call us on +44 (0)121 622 3911

What information we collect and how we may use it

We may collect, store and use the following kinds of personal date: Information about your computer and about your visits to and the use of this website Information relating to any transactions carried out between you and us or in relation to this website, including information relating to any purchases you make of BASW goods and services Information that you provide to us for the purpose of registering or subscribing with us

Any other information that you choose to send to us

How we protect your personal information BASW takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction. When purchasing goods or joining BASW as a member, we use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. In order to take advantage of these online services, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet. Privacy questions If you have any queries about BASW's Privacy Policy, please contact us by e-mail on or by calling us on +44 (0)121 622 3911.

Refunds and cancellations

You may withdraw your order for goods at any time up to seven working days after you have received the goods. You do not need to give BASW any reason for cancelling your order nor will you have to pay any penalty.

To cancel your order you must notify BASW in writing to or by calling us on +44 (0) 121 622 3911.

If you have received the goods before you cancel your order, you must send them back to BASW at your own cost and risk, unless the order was supplied faulty or damaged. If you cancel your order but BASW in has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to BASW to the return address: Returns, BASW, 16 Kent Street, Birmingham, B5 6RD at your own cost and risk as soon as possible.

Once you have notified BASW that you arecancelling  your order, any sum debited to BASW from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.